Member support
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Choose the subject that best describes what happened so we can route your request with care.
Last updated 6 August 2026
Contact support
Email emeceo@masedinc.com. Include the email address or username connected to your account and a short description of the issue. Never send your password, full payment-card details, store password, or one-time security codes.
Safety concern
Use Report member from the relevant profile or conversation when possible. For an urgent child-safety concern, email emeceo@masedinc.com with the subject “Urgent UmojaMatch child safety report”. Do not attach or forward suspected child sexual abuse material.
Account and access
For sign-in, verification, profile, or location problems, describe the screen you reached and the exact member-facing error. Screenshots are useful if they do not expose passwords, payment details, precise location, or private conversations.
Membership and billing
Apple and Google control billing, subscription cancellation, and store refunds. Use Manage store subscription in UmojaMatch Settings to open the relevant store account. For missing access after a valid purchase, use Restore purchases before contacting support.
Privacy and deletion
Privacy requests may be sent to emeceo@masedinc.com. To permanently remove an account, follow our account deletion instructions.
Immediate danger
If you or another person is in immediate danger, contact local emergency services. UmojaMatch support is not an emergency service.