Account deletion
Leave with clarity and control.
Every member can initiate permanent deletion in the app or request it from the web if app access is unavailable.
Last updated 6 August 2026
Cancel store billing first
Deleting an UmojaMatch account does not automatically cancel an Apple App Store or Google Play subscription. Cancel any active subscription in the relevant store before deleting the account if you do not want renewal billing to continue.
Delete in the app
- Open UmojaMatch and go to Profile.
- Open Settings.
- Under Account, choose Delete account.
- Review the deletion notice and choose Delete permanently.
The app verifies the signed-in member and device before accepting the request.
Request deletion without the app
Email emeceo@masedinc.com from the address associated with the account. Use the subject “UmojaMatch account deletion request” and include your UmojaMatch username if known. Do not send your password, identity documents, payment details, or security codes in the initial email.
We will use proportionate steps to confirm that the requester controls the account before completing deletion.
What deletion removes
Deletion removes or anonymises the account, member profile, uploaded photos, conversations, connection activity, and other associated member data. Limited records may be retained where required for legal obligations, financial accounting, dispute resolution, store transaction reconciliation, or proportionate fraud and safety protection. The Privacy Policy explains these limits.
What deletion does not do
- It does not cancel an Apple or Google subscription.
- It does not create an automatic entitlement to a refund.
- It does not remove information another person independently recorded outside UmojaMatch.
After deletion
Deletion is permanent. You will lose access to the profile, conversations, active connections, membership access, and unused Connection Credits associated with the account.